Help center

I have not yet placed an order or need general information

Our products / Our offer
All questions
Eye tests and prescriptions
All questions
Shipping and delivery
All questions
Refund and exchange policy
All questions

Most answered questions:

Our stores View question

How do I contact a store ?

Our stores are not equipped with a phone line.

Please find the topic that most relates to your concern, and our Customer Service team will gladly assist with any matter regarding our stores.

Stores by country with opening hours

Please find our stores list here : https://jimmyfairly.co.uk/pages/find-a-store

Our story, mission and responsibility View question

Jimmy Fairly was born out of a desire to change the optical sector.

 

Creating an inspiring eyewear brand with fair prices and both a social and sustainable positive impact was Antonin Chartier’s mission when he created Jimmy Fairly.

 

In November 2010 at the age of 23 after studying sports and psychology for a few years, he decided to become an entrepreneur.

 

He presented his concept at a start-up competition in Toulouse, alongside around thirty other participants. There he met Sacha Bostoni, with whom he became a partner in less than twenty-four hours, and Jimmy Fairly was born. 

 

Antonin and Sacha managed to find an investor who enabled them to start up their business, firstly online. 

 

In 2011, Jimmy Fairly opened its first shop in, rue Vieille-du-Temple in Paris.

 

Fast-forward to today, where Jimmy Fairly has celebrated opening over 100 stores and having donated one million pairs as part of our Buy One Give One responsibility commitment.

What type of lenses do you offer? View question

 

  • Non-prescription sunglasses (available in-store and online)
  • Non-prescription glasses (available in-store and online)
  • Single vision glasses: Distance and reading (available in-store and online) or intermediate (available for in-store orders only)
  • Single vision sunglasses: Distance and reading (available in-store and online) or intermediate (available for in-store orders only)
  • Varifocal glasses (available for in-store orders only)
  • Varifocal sunglasses (available for in-store orders only)

Means of payment View question

For in-store purchases:

We accept payments by Cash, Apple Pay, American Express, Visa, Mastercard, Store Credit and Jimmy Fairly gift cards (*1)

 

For online purchases:

We accept payments by American Express, Visa, Mastercard, PayPal and Jimmy Fairly gift cards (*1)


(*1) Gift cards purchased on our UK website or in our UK stores will not be able to be used on our French website or in any country other than the UK.

Gift cards purchased on our French website or in our stores in France, Belgium, Spain and Italy will not be able to be used on our UK website or in any of our UK stores.

Health insurance reimbursement View question

Your health insurance may cover eye care. Before you purchase frames with us, it is best to check with your insurance provider whether these would be covered for reimbursement. This is completely dependent upon your insurer and the policy you hold.