For in-store purchases: Please go back to our stores, where our teams will be happy to help you.
For online purchases: Please use the form below to write our Customer Service team, and we will get back to you as soon as possible.
Your Jimmy Fairly glasses are guaranteed for 1 year from the date of purchase for manufacturing issues and accidental damage that is not repairable by our store teams or your local optician (in the case you do not have a Jimmy Fairly store close to you)*
Please note, our warranty does not cover loss or theft.
For manufacturing issues:
We will replace your pair for an identical model when possible, or an equivalent of the same price of the initial purchase, for free.
For non-repairable accidental damage:
In this case, we charge a fee of £50 to give you a replacement.*
*This applies one time only within 1 year from the date of purchase if both your lenses and frames are from Jimmy Fairly.
Both your in-store and online orders are merged on a single customer account, directly accessible through our website.
Your customer account will provide access to:
- Your order history
- Your invoices, quotes and prescriptions
- Order tracking
Follow this link to access your account and enter the email address used when you placed your order.
If this is your first visit to your account, simply activate it here
For in-store purchases: Please go back to our stores, where our teams will be happy to help you.
For online purchases: Please email us at wecare-uk@jimmyfairly.com to contact our Customer Service team, and we will get back to you as soon as possible.
Cleaning your lenses:
We highly recommend using our cleaning kit to prolong the life of your lenses and keep them in the best condition.
Our cleaning kit is composed of:
- A microfibre XXL cleaning cloth.
- A cleaning serum for glasses (+ 1 travel format). This serum is refillable for life in-store!
- A screwdriver, to adjust and tighten your frame yourself.
To clean your lenses, add one drop of our serum solution on the inside of each lens and use our microfiber cloth in a circular motion to spread the solution across each lens. Repeat the same procedure on the outside of each lens.
Alternatively, you can use a gentle soap, nevertheless make sure it does not contain abrasive chemicals as these can harm your lens coating.
If you choose to use a gentle soap, please use a microfiber cloth and avoid using paper towels, dish towels or your clothing to wipe your lenses. These can sometimes cause micro-scratches on your lenses.
Good habits to follow:
